If you ever have any concerns or questions about your hair system, please know that we are here to make your experience as hassle-free as possible. Our dedicated team member, Tina, is ready to guide you through any inquiries or issues you may encounter. Your satisfaction is our priority, and we are committed to providing the best support and solutions to ensure your confidence and comfort. For assistance, please follow the instructions below to get in touch with Tina and let us address your concerns promptly.
It is important to contact us at firstname.lastname@example.org as soon as you notice a flaw in your hair system. Requesting a return number and shipping label for your return right away is crucial. Please keep in mind that delaying the return of your hair system can jeopardize your eligibility for a refund. We are here to provide quick and efficient support, so don't hesitate to reach out if you encounter any issues with your hair system. Your satisfaction and the success of your return process are of paramount importance to us.
All of the following return policies are incorporated within your order agreement.
Click the following button and complete the return form.
Return Policy for Custom Hair Systems:
At Hairline Illusions™, we take pride in crafting custom hair systems that are meticulously tailored to your unique preferences and needs. Due to the personalized nature of these wigs, our return policy for custom hair systems is as follows:
Order Confirmation: Once your order for a custom hair system is confirmed, changes or cancellations must be requested within 24 hours of purchase. After this period, orders are considered final.
Quality Assurance: We uphold rigorous quality standards and inspect each custom hair system for any defects or discrepancies. In the rare event that you receive a custom hair system with a manufacturing flaw, please contact us within seven (7) days of delivery to initiate a return.
Alterations and Adjustments: We understand that precise fitting is essential. If your custom hair system requires adjustments due to an error on our part, we will cover the costs of these modifications.
Returns for Non-Defective Items: Unfortunately, we cannot accept returns or provide refunds for custom hair systems that meet the specified order details. Each system is designed uniquely for you, making it unsuitable for resale.
Refunds: If a return is authorized due to a manufacturing flaw, we will either replace the custom hair system or issue a refund, depending on your preference.
Warranty: All our custom hair systems come with a 30 to 90-day warranty, depending on the specific product. If you experience a manufacturing flaw within this time period, please contact us at email@example.com with your unique ID number, and we will provide you with a return number and a return label for your convenience.
Return Policy for Semi-Custom Hair Systems:
Our semi-custom hair systems offer a balance between personalization and convenience. To ensure a smooth return process, please review the following guidelines:
Return Request: If you encounter any issues with your semi-custom hair system, please contact us within 14 days of receiving the order to initiate a return. We will provide guidance on the return process.
Condition: The hair system must be returned in its original, unworn condition, with all tags and packaging intact.
Alterations: We offer a one-time free alteration service for semi-custom hair systems if minor adjustments are needed to achieve a perfect fit.
Refunds or Exchanges: You may choose between a refund or an exchange for a different semi-custom hair system of equal or lesser value if a manufacturing flaw or defect is confirmed. (Refund Policy Below)
Return Policy for Readymade Hair Systems:
Our readymade hair systems provide a convenient option for immediate use. Please familiarize yourself with our return policy for readymade hair systems:
Return Eligibility: Readymade hair systems can be returned if they meet the following criteria:
The hair system is in its original, unworn condition.
All tags and packaging are intact.
The return request is made within 14 days of receiving the order.
Alterations: We offer a one-time free alteration service for readymade hair systems to ensure a comfortable fit.
Refunds or Exchanges: If a manufacturing flaw or defect is confirmed, you may choose between a refund or an exchange for another readymade hair system of equal or lesser value.
Please note that we are committed to providing high-quality hair systems, and we carefully inspect each item to ensure its excellence. If you have any questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you through the return process. Your satisfaction is our priority.
Warranty Registration and Validation:
To ensure the validity of your warranty, we require you to register your hair system online after receiving it. The registration process is straightforward and ensures that your warranty is recognized and protected. Here's how it works:
Online Registration: After receiving your hair system, please visit our website and complete the online warranty registration. This step is crucial to activate and validate your warranty.
Physical Registration: As part of the validation process, we ask that you physically register your hair system. This can be done through the return process on our website, even if you're not returning your hair system. This ensures that your hair system's warranty is recognized and protected.
Warranty Coverage: Your warranty provides coverage for any manufacturing flaws or defects that may arise within the specified warranty period. If you encounter any issues during this time, we are here to assist you promptly.
Care Instructions: Please read all provided hair system care instructions carefully. To ensure the longevity and quality of your hair system, it's essential to follow the care guidelines. Avoid applying essential oils, mineral oils, and wrinkle creams on hair systems, as these products can potentially cause pigment peeling and affect the integrity of the system.
By registering your warranty online and physically through our website, you help us provide you with the best service and support. This process ensures that your warranty is valid, and it allows us to address any concerns or needs you may have regarding your hair system. Your satisfaction and peace of mind are our top priorities.
Wig and Hair System Refund Policy
At Hairline Illusions™ we are dedicated to ensuring your satisfaction with our products. If you find yourself in need of a refund for a wig or hair system purchase, please review our refund policy below:
1. 30-Day Refund Period: You have 30 days from the date of purchase to request a refund for your wig or hair system.
2. Return Eligibility: To be eligible for a refund, the wig or hair system must be in its original, unused condition and in the same packaging as received.
3. Custom Orders Excluded: Please note that there are no refunds for custom orders. This policy applies to standard, non-customized wigs and hair systems.
4. Floor Models, Sample Sales, Final Sales and Capstone Projects: We do not offer refunds for floor models, sample sales, final sales or capstone projects.
5. How to Request a Refund: To initiate the refund process, please contact our customer support team at firstname.lastname@example.org
6. Approval and Inspection: Your returned wig or hair system will be inspected upon receipt to ensure it meets the eligibility criteria for a refund. Any products that show signs of use, damage, or alteration may not be eligible for a refund.
7. Refund Amount: Refunds will be issued for the cost of the wig or hair system, excluding any taxes, shipping, or handling fees. You will receive your refund through the original payment method.
8. Return Shipping: Customers are responsible for the return shipping costs. Make sure to use a trackable shipping method to ensure the safe return of the product.
9. Processing Time: Once we receive your returned wig or hair system, we will process the refund within 15 business days.
10.Contact Us: If you have any questions or need further assistance, please reach out to our customer support team at email@example.com
We are committed to providing you with high-quality wigs and hair systems and an excellent shopping experience. If you have any concerns or questions about our refund policy, please feel free to get in touch with us. Your satisfaction is our priority.
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