FREQUENTLY ASKED QUESTIONS

Hairline Illusions has been at the forefront of wig production and inventions for almost 2 decades. Our attention to detail and exclusive offerings are among the best in the industry. We are American based manufacturers that offers the following: Classes (Hair system production, medical certification, business coaching and development) Hair Accessories Hair system production (Prosthetics and Lace Wigs, Toppers, and Partials) Hair system repairs Prototyping Research and Development, and more

Ordering process: A Few Easy Steps Step #1: Click HERE or the following link to complete our pre-order form. https://www.surveymonkey.com/r/HLISHORTFORM Email photos of your natural hair. Email photos of your desired hair texture (curl), length, color and density. Please name the attachment same as described (i.e. texture-curl.jpg, hair-color.jpg, hair-density.jpg, etc.) Step #2: Confirm Specs Virtual Consultation to discuss photos and best options and specifics. Order form, mold making and measuring instructions are emailed OR done at one of our facilities. Your order is confirmed via medical insurance or 50% deposit is collected via bank wire or online invoice. Step #3 We start building your hairpiece. Black Label Orders We no longer accept Black Label Orders without invitations. Fees start at $25,000+ Depending on hair texture and head size. Orders are paid in full in advance and take 24 - 48 months to complete. Black Label Line fees are paid before production starts. If you are on a payment plan we will begin production after the full total is received. Late payments and missed payments are subject to cancellation of order pushed to next waiting list.

The duration for which you can comfortably wear a wig depends on various factors, including the wig's type, your personal comfort, and your specific needs. Here are some general guidelines: Daily Wear Wigs: Daily wear wigs, often made from are designed to be worn daily and can typically be worn throughout the day. However, it's recommended to remove them at night to allow your scalp to breathe and give your natural hair a break. Lace Front Wigs: Lace front wigs, which provide a natural-looking hairline, are also suitable for daily wear. They offer comfort and a secure fit. You can wear them daily for several weeks. Readymade Wigs: High-quality human hair wigs can be worn for longer periods, even up to a few weeks or more, with proper care and maintenance. These wigs are more durable and can withstand regular use. Special Occasion Wigs: Some wigs are designed for specific events or occasions, such as costume wigs or cosplay wigs. These are typically not meant for long-term wear and should be worn for shorter durations. Medical Wigs: For individuals experiencing hair loss due to medical reasons, such as chemotherapy, medical wigs are often designed for daily use. The duration of wear may vary based on the treatment period. HD Vacuum Wigs: Recommended for clients with long-term, extensive hair loss, offer exceptional comfort and security. It's important to remember that these wigs should be removed a few times a week to allow your scalp to breathe. This practice not only promotes scalp health but also ensures the longevity and comfort of wearing your vacuum wig. Whether you have a clean-shaven head or no hair growth on your scalp, maintaining a routine that includes wig removal for scalp care is essential. Making informed decisions about your wig and scalp care is a significant step in your journey. It's essential to keep in mind that your comfort is important. If you experience any discomfort, itching, or irritation while wearing a wig, it's a good idea to take it off and give your scalp a rest. Regularly remove and clean your wig, and follow the care instructions provided with the wig to maintain its quality and longevity. Ultimately, the duration you can wear a wig depends on the wig's type, your personal preferences, and how well you care for it. Consulting with a wig specialist or stylist can also provide guidance tailored to your specific situation and needs. Wearing Wigs with Adhesives and Tapes: The duration for which you can comfortably wear wigs when using adhesives and tapes depends on several factors, including the type of adhesive, the wig material, your skin's sensitivity, and your personal comfort. Here are some general guidelines: Wearing Wigs with Adhesives: Daily Wear: For many individuals, wearing a wig with adhesive is suitable for daily wear. It can be comfortably worn throughout the day and then removed in the evening. This is a common practice, especially with lace front wigs. Several Days: Some people choose to wear wigs with adhesives for several days at a time, typically up to a week or longer. This is more common when using strong, waterproof adhesives like medical-grade adhesives. Sensitivity: If you have sensitive skin, it's essential to pay close attention to any signs of irritation. Some individuals may experience discomfort when wearing adhesives for extended periods, so it's advisable to remove the wig if you notice any issues. Adhesive Strength: The strength of the adhesive matters. Strong adhesives may allow for longer wear times, while weaker adhesives may require more frequent reapplication. Wearing Wigs with Tapes: Daily Wear: Wig tapes are often used for daily wear and can comfortably secure a wig in place for the day. Tapes are generally easier to remove than some adhesives. Tape Type: The type of tape matters. Some wig tapes are designed for short-term wear, such as daily use, while others are formulated for extended wear, which can last for a few days. Maintenance: When wearing wigs with tapes, it's essential to maintain the tape's integrity. If the tape begins to lose its adhesive properties, it's advisable to replace it for a secure fit. Skin Sensitivity: Individuals with sensitive skin should be cautious and attentive to any signs of irritation when using tapes for extended periods. Duration of Wear: The duration of wear with tapes also depends on the individual's comfort and specific needs. Some people may choose to wear wigs with tapes daily, while others may opt for several days of wear. In both cases, it's crucial to prioritize scalp health and hygiene. Remove the wig and adhesive or tape regularly to clean your scalp and wig cap. Regular maintenance and monitoring for any signs of discomfort or irritation are key. If you experience any issues, it's advisable to consult a wig specialist or dermatologist for guidance on the best practices for your specific situation. Important Note: It's important to remember that all wigs should not be worn for extended periods, generally not exceeding three weeks. This is due to the natural shedding of skin cells on the scalp, which can accumulate under the wig and potentially lead to discomfort or hygiene issues. Regular removal and cleaning of both the wig and your scalp are essential to maintain a healthy and comfortable wearing experience. The process of skin shedding is continuous, with old skin cells naturally sloughing off to make way for new ones. On average, the human body sheds millions of skin cells each day. These cells are often microscopic and not typically noticeable. The outermost layer of the epidermis, known as the stratum corneum, is primarily composed of dead skin cells in the process of shedding. When adhesive or glue is applied to the skin for extended periods, such as when wearing a wig, it can create a barrier that traps dead skin cells and prevents them from shedding naturally. This can lead to a few potential issues: Hygiene Concerns: The accumulation of dead skin cells, trapped under the adhesive or glue, can create an environment that is less hygienic. Bacteria can potentially thrive in such conditions, which may result in skin irritation or an unpleasant odor. Itching and Discomfort: The trapped dead skin cells can lead to itching and discomfort on the scalp. This can be particularly bothersome for individuals wearing wigs with adhesives for an extended period. Reduced Adhesive Effectiveness: Over time, the accumulation of dead skin cells and natural oils on the scalp can reduce the effectiveness of the adhesive or glue, causing the wig to become less secure. To mitigate these issues, it's essential to: Regularly remove the wig and adhesive to clean both the wig cap and the scalp. This helps maintain a clean and hygienic environment. Carefully follow the manufacturer's instructions for using wig adhesives or tapes, including recommended wear times. If you experience discomfort, itching, or any signs of skin irritation, it's advisable to promptly remove the wig and adhesive, clean the scalp, and allow it to breathe. Consult a wig specialist or dermatologist for guidance on proper care and any skin-related concerns. In summary, skin shedding is a continuous process, and when adhesive or glue traps dead skin cells on the skin, it can lead to hygiene concerns, discomfort, and reduced adhesive effectiveness. Regular cleaning and maintenance are crucial to ensure a comfortable and healthy wig-wearing experience. ©2023 Hairline Illusions™

Although most our wigs really last years, the following is the suggest use of wigs: HD Lace Fronted Wigs last 1-3 years with proper maintenance. Vacuum Wigs last 3-5 years with proper maintenance. Cranial Hair Prosthesis Wigs last 1- 5 years with proper maintenance. Silicone Wigs last up to 3-5 years with proper maintenance. Matrix Silk Wigs last up to 15 years with proper maintenance. Black Label Comes with 1 year warranty and last up to 6 years with proper maintenance. Ensuring the longevity of your wig is vital to maintain its quality and appearance. That's why we strongly recommend sending in your wigs for scheduled routine maintenance. For your convenience, care instructions are thoughtfully provided with every order to help you maintain your wig's pristine condition. Client Advisory on Polymer-Based Prostheses: To all our valued clients ordering polymer-based prostheses, we kindly advise you to refrain from using products containing essential oils or mineral oils on these prostheses. These oils have the potential to break down the polymer material over time, leading to deterioration and a decrease in the prostheses' longevity and quality. To ensure the optimal performance and lifespan of your polymer-based prosthesis, we recommend using products that do not contain these oils. Your cooperation in following this guidance is greatly appreciated and will help you enjoy your prosthesis to the fullest. If you have any questions or need further information, please don't hesitate to reach out to our team. Your satisfaction is our priority, and we are here to assist you in every way possible. It's essential to carefully check the ingredient list of the products you use to determine if they contain these substances. Here's a general guideline for each category: Products That May Contain Essential Oils: Shampoos and conditioners Hair serums and treatments Hair masks Scalp oils Aromatherapy products Skin creams and lotions Massage oils Perfumes and fragrances Products That May Contain Mineral Oils: Baby oil Body lotions and creams Makeup removers Petroleum jelly (e.g., Vaseline) Some hair care products like hair sprays Heat protectant sprays are another category of products that may contain essential oils or mineral oils. These sprays are used to protect the hair from the damaging effects of heat styling tools such as flat irons and curling irons. When choosing a heat protectant spray, be sure to check the ingredient list to determine whether it contains essential oils or mineral oils, especially if you wish to avoid these substances for the care of your prostheses or for other reasons. It's important to note that not all products in these categories contain essential oils or mineral oils, and the specific ingredients can vary from brand to brand. If you are concerned about avoiding these substances, always read the product labels and ingredient lists, and consider using products specifically formulated to be free of essential oils and mineral oils if needed. If you ever encounter issues or have concerns regarding your hair system, we're here to assist you. Simply visit the following link for more information if your wig is within the specified warranty period. Our team is dedicated to addressing your concerns promptly and efficiently, ensuring your satisfaction. https://www.hairlineillusions.com/returns Additionally, if you wish to initiate a return for any reason, you can do so effortlessly by following the link provided. Your peace of mind and your wig's longevity are of utmost importance to us, and we're committed to providing you with the support and solutions you need. Thank you for choosing us as your wig provider.

WHOLESALE: Wholesale accounts are welcomed for a minimum order of 12 units a month. Non-sponsored members are required at least 6 month probation period before evaluation to become a member and offer our advance bases. Memberships are voted on by managers on a quarterly bases. Upon acceptance, the potential member(business) will be offered an invitation to join and applicable paperwork is requested. PRIVATE LABEL: Minimum Order 100 Units of same wig base type; Choose 4 Hair Lengths, 4 Textures, 4 Hair Colors. (i.e. 25 Units of Hair color #1B, 16", Latin Wavy; 25 Units of Hair color #2, 18", Relaxed straight; 25 Units of Hair color #1B/#33, 22", Straight; 25 Units of Hair color Natural, 12", Loose Wavy = 100 Units) You can order up to 24 samples at distribution prices and have up to 30 days to place private label order after samples are completed and delivered. If an order is not placed within the 30 days, you are billed additional wholesale fees if ordered over 12 samples or Retail Prices if less than 12 samples were completed and delivered. If an order is placed within 60 days we will deduct the additional wholesale or retail fee from the price total of order.

No one provides a higher quality of service to those purchasing an unit than Hairline Illusions™. If you own a Dream Lace, Matrix and/or Black Label wig and is interested in purchasing a new unit, you can trade in your old one in and receive up to $3,500 off your new order (depending on the condition of your wig). Trade-In registration numbers are required before mailing in for inspection. After inspection, we will send your Trade-In offer amount. Please contact us for more information.

Certainly! Clients have the option to have their units crafted using hair bundles or hair donated by individuals close to them. Typically, we recommend supplying at least 6 to 12 ponytails, which can vary depending on factors like hair density, desired volume, and head size. We also highly encourage clients to provide their own hair if they have a specific hair type they are comfortable with. In such cases, the cost of the hair is deducted from the total cost of the order, offering a personalized and cost-effective solution for your hair system. Self-Haircut Instructions: Dividing Your Hair into Sections and Preparing for Shipment While cutting your hair by a professional stylist is the ideal choice, if you're assisted by a loved one, follow these instructions to achieve the best results. When cutting your own freshly clean and dried hair; divide (part) your hair into small sections, approximately 1-2 inches in size. Secure each section with a rubber band about an inch from the root, and then proceed to cut the hair above the rubber bands. Afterward, then place it into a Ziploc bag for safekeeping. When sending your hair to us, please use a padded envelope. If you are supplying regular bulk human hair from a supplier, you will need 300g of Double-Drawn Human Hair. Remember to allow an additional 2 inches for returns. Please note: If you choose to use your own hair, it will void the Hairline Illusions warranty.

You may have the option to use your medical insurance benefit to cover the cost of your cranial prosthesis. Most insurance companies will cover 80% to 100% of the fee for medically induced hair loss purposes. Also benefits from SAM, HASA or FSA can be used to purchase a medical wig. Insurance Communication: Reach out to your medical insurance carrier and inquire if your plan covers a cranial prosthesis under HCPCS code A9282. This is an important first step to understand the coverage details of your insurance plan. Doctor's Letter and Prescription: Request your doctor to write a letter of medical necessity. This letter should accompany a prescription for the Hairline Illusions Cranial Prosthesis. Make sure the prescription includes the necessary diagnosis code. This documentation is crucial for your insurance claim. Document Submission: We will send you a link where you can securely upload your documents. This streamlined process ensures that all your sensitive information is handled with the utmost confidentiality and efficiency. Contact us for more information.

Our honor system or honesty system is is based on trust, honor, and honesty by allowing you to receive a service prior to receiving payment. If payment is not received within 5 business days of receiving service a 3% late fee (of total) penalty is added monthly.

PREREQUISITES a. Ages 18 and up. b. Student's vision should be at least 20/70 (correctable with glasses to 20/20) in each eye. c. Some hair, wig, and ventilating knowledge are helpful but not necessary. d. Knitting and Crochet ability to chain, single, and double crochet helpful but not necessary. e. Basic knowledge of the lace wig industry. VIRTUAL CLASSES A computer with an internet connection, sound, and video capabilities is required. The class area should have indirect lighting as much as possible, with good coverage to show your face and supplies. ATTENDANCE POLICY In the event of an emergency or an absence, please contact us as soon as possible by phone, text, or email to explain the situation and reschedule your appointment. CHECK-IN CLASS CHECK-IN required 24 hours prior to class date. NO-SHOW POLICY If you do not check in or attend the course, you will be withdrawn from the class as a "no show" and rescheduled. CANCELLATION POLICY To cancel your course registration, send a written notification to info@hairlineillusions.com at least 10 business days prior to the class start date to receive a voucher valid for up to 24 months from the date of cancellation that can be applied towards a future class. CERTIFICATE OF COMPLETION GRADING SYSTEM Students are graded on his/her work, knowledge, and classroom theory throughout the course. GRADING POLICY: 25% Classwork: Includes all work began and/or completed in class, warm-ups, class discussions, group activities, student participation, and other assigned tasks. 25% Homework: Includes all work completed outside of the class setting. 50%Assessment (Oral and Written): Include tests, quizzes, presentations, and projects. Extra Credit: Completed and passed extra credit projects equal bonus products and services. MAKE-UP EXAMS A make-up examination is a privilege and is scheduled at the discretion of the Instructor. The following is an outline of determining the student’s grade. GRADING SCALE: A – 93% - 100% B – 85% - 92% C– 77% - 84% D– 75% - 76% F– Below 75% MAKE-UP EXAMS A make-up examination is a privilege and is scheduled at the discretion of the Instructor. Students will receive a “Temporary Certificate Of Completion” after the completion and passing of the first homework assignment. A passing grade is required to receive a certificate of completion. SUPPLIES Upon class certification, students are issued a supplier’s list. Hairline Illusions class supplies will be available for purchase after class and homework assignments are completed. PRIVACY Protecting your privacy is very important to us. Hairline Illusions respects the privacy of every customer and expects the same in return. We will not share any information about you without your consent. Our trade secrets shared during the development and completion of your wig, hairpiece, and/or class should not be shared with any third party. N.C. Gen. Stat. § 66-152: "Trade secret" means the business or technical information, including but not limited to a formula, pattern, program, device, a compilation of information, method, technique, or process that: a) Derives independent actual or potential commercial value from not being generally known or readily ascertainable through independent development or reverse engineering by persons who can obtain economic value from its disclosure or use; and b) Is the subject of efforts that are reasonable under the circumstances to maintain its secrecy. All personal information collected by Hairline Illusions is protected with utmost care. The Confidential Information to be disclosed can be described as and includes: Classes, Hair Replacement, "Cranial Prosthesis", "Hair Prosthesis", Medical Wig (WIG) base foundation invention and description(s), technical and business information relating to proprietary ideas and inventions, ideas, patentable ideas, trade secrets, drawings and/or illustrations, patent searches, existing and/or contemplated products and services, research and development, production, "Confidential Information" at the time of its disclosure. WHEREFORE, by receiving and/or replying to this email, you acknowledge that you have read and understood this Agreement and voluntarily accept the duties and obligations set forth herein nationally and internationally. Classes are for authorized attendees only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, shared, disclosed to, retained, or used by, any other party.

Topper covers the top of head. Your natural sides and back hair is exposed: Large Topper also known as a Partial Wig Covers the top, front, sides, and back of head, right below the occipital bone. You back hair is exposed. Great for wearing realistic ponytails: Fall / Large Topper / Partial Wig Covers behind the hairline, the top, sides, and back of head. Your natural hairline is exposed: Full Wig covers the entire head: ©2023 Hairline Illusions, LLC All rights are reserved.

Although we provide guidance on swimming in wigs, it's important to note that we do not recommend swimming in your wig. The exposure to chlorine and saltwater can be detrimental to the hair fibers, potentially leading to tangling and matting. Swimming in wigs, particularly lace wigs, is indeed possible with some precautions and considerations. Here's a comprehensive guide: However, if you find yourself in a situation where you must swim while wearing your wig, we suggest taking the following precautions: Swim Cap: To safeguard your wig from water damage, consider wearing a swim cap over it. A well-fitted swim cap can create an additional layer of protection against the effects of chlorine and saltwater. Rinse After Swimming: After your swim, it's crucial to rinse your wig thoroughly with cool water and use a mild shampoo to remove any potential residue from the water. This step can help mitigate the detrimental impact of chlorinated or saltwater on the wig's fibers. Vacuum Fit Wigs: Vacuum fit wigs are engineered to establish a secure seal against your scalp, rendering them a reliable choice for water-related activities like swimming. These wigs create a waterproof barrier, making them ideal for water-based scenarios. However, there are essential factors to keep in mind, especially if you have thin or no hair on your scalp: Reduced Suction: Vacuum wigs depend on the creation of a airtight seal between the wig cap and your scalp, usually through suction. In cases of hair thinning or hair loss, any remaining hair may obstruct the proper formation of this seal. This can result in reduced stability and an increased risk of the wig slipping or coming off during wear. Hair Interference: Even short or fine hairs can disrupt the vacuum effect by preventing the cap from making full contact with your scalp. This interference may lead to less secure attachment and potential discomfort. For those with thinning hair or hair loss considering vacuum-fit wigs, practical solutions include: Hair Removal: Shaving or removing hair in areas where the wig cap will be placed can result in a smoother, hair-free surface that promotes better adhesion and a more secure vacuum seal. Consultation: Seeking advice from a professional wig specialist who can assess your specific requirements and suggest tailored approaches to address your unique circumstances. Customization: Exploring custom-made vacuum wigs designed to accommodate your individual hair and scalp situation. These wigs can be adapted to provide a secure fit, even with some existing hair. It's crucial to grasp the potential challenges and limitations associated with vacuum wigs. Wearing Vacuum wigs with hair: If you order a vacuum seal wig and experience hair growth or an increase in hair thickness, please be aware that the vacuum wig may shift on the head. Additionally, if you have thin hair and tend to sweat more than usual, the wig may also shift on the head. The base of the vacuum wig adheres to the skin, and if your skin is not in direct contact with the base, the wig can shift. To mitigate these potential issues, we recommend wearing a sweat liner or a silicone band underneath the wig to help prevent shifting and ensure a secure fit. Lace Front Wigs: Lace front wigs, renowned for their natural appearance, are not inherently waterproof. The lace at the front can allow water to penetrate to your scalp. However, several strategies can enable swimming in a lace front wig: Sealing: Some individuals utilize waterproof wig adhesives or tapes to establish a protective barrier along the lace. This helps prevent water from infiltrating the wig and maintains a secure fit. Swim Caps: Wearing a swim cap over your wig can effectively shield it from water exposure. Ensuring a secure fit is essential to prevent water seepage. Waterproof Products: Investigate specialized products designed for wigs and aquatic activities. Some companies offer waterproof sprays or sealers that can be applied to your wig to safeguard it from water. Additional Considerations: Wig Type: The specific type of wig you have plays a pivotal role. Some wigs offer higher water resistance or are even waterproof. For precise details about your wig's water resistance, it's advisable to consult with the manufacturer or supplier. Duration: Prolonged exposure to water, especially in chlorinated or saltwater environments, can impact the durability and condition of the wig. After swimming in such conditions, thoroughly rinse your wig with fresh water to eliminate any potential damage from chemicals or salt. Maintenance: Proper maintenance is essential. After swimming, it's recommended to gently wash and condition your wig to eliminate chlorine, salt, or other impurities. Swimming in wigs is feasible with the right precautions, products, and techniques. Nevertheless, it's vital to be mindful of potential water exposure and prepare for potential adjustments or maintenance after swimming. If chlorine and saltwater are allowed to remain in the hair for an extended period, they can have several adverse effects on the hair: Dryness and Dehydration: Both chlorine and saltwater can strip the hair of its natural oils and moisture. This leads to dry, brittle hair that is more susceptible to damage and breakage. Color Fading: Chlorine, in particular, is known to strip color from hair, especially dyed or color-treated hair. Prolonged exposure can cause significant fading of the hair color. Tangling and Matting: Chlorine and saltwater can make the hair more prone to tangling and matting, especially if it's long or curly. This can lead to knots and a difficult-to-manage texture. Frizz: Saltwater can contribute to increased frizz, causing the hair to look unruly and challenging to style. Weakened Hair Structure: Over time, exposure to chlorine and saltwater can weaken the hair's structure, making it more fragile and prone to breakage. Buildup of Residue: These substances can leave a residue in the hair that accumulates over time. This residue can create a dull, sticky, or coated feeling on the hair. Skin and Scalp Issues: Chlorine can also irritate the scalp and lead to dryness, itching, and flakiness. Saltwater can similarly have drying effects on the scalp, which can be uncomfortable. To mitigate these negative consequences, it's crucial to rinse your hair thoroughly with clean, fresh water after swimming in chlorinated or saltwater. Using a mild shampoo and conditioner specifically designed to remove chlorine and saltwater residue can help maintain the health and appearance of your hair. Additionally, using protective measures, such as swim caps or hair treatments before swimming, can further reduce the impact of these chemicals on your hair. ©2004-2023 Hairline Illusions™

No, your wig should not slide off when properly attached. We offer a range of attachment methods to suit different hair conditions and stages of growth. The way you attach your wig can be adapted depending on changes in your natural hair, such as new growth due to hair growth treatments or regrowth following chemotherapy. It's important to note that the hair underneath the wig should be prepared and laid as flat as possible to prevent any slipping of the wig. If you have loose hair underneath, additional attachment methods may be necessary to ensure a secure fit. We provide all the necessary tools and equipment for every phase of your hair journey, ensuring that your wig remains securely in place, accommodating any changes in your natural hair. Vacuum fit wigs, which are designed to suction securely onto the head without glue, clips and/or bands, are primarily intended for individuals experiencing total hair loss, such as those with Alopecia Universalis or Alopecia Totalis. These wigs provide an excellent solution for ensuring a secure, comfortable fit without the worry of slippage. Additionally, some clients with thin hair also opt for this type of wig. In such cases, specific attachment methods can be employed to further secure the wig on the head, preventing any potential slipping. This adaptability makes vacuum fit wigs a versatile option for a variety of hair loss conditions, offering peace of mind and comfort to the wearer. We provide all the necessary tools and equipment to customize the fit of these wigs, ensuring they meet the unique needs of each individual client.